Jul282008
More on comments
Filed under Uncategorized by damon kiesow at 9:37 pm
When last we talked about comments (February 2008) we had abut 1,000 posts on our new system (hosted by Disqus.com) and we were trying to figure out how to best balance identity, anonymity, moderation and free speech.
We eneded up with a hybrid system. if your email address is unverified, your comments go into a queue for moderation. If you are verified, you can post directly and immediately.
Now - six months later, we have about 25,000 comments, a ton of registered, verified users and what looks like a pretty healthy community growing strong.
So - the verify or get moderated system must be working smoothly?
Yes and no. We are getting a lot of comments, and registered users are growing. But, there are still a large number of people who comment regularly but do not wish to or just have not verified their accounts. So - the number of comments that need moderation before they are published grows daily.
The problem there is moderating comments (sometimes 150+ daily) takes a lot of work - and people tend to get irritated when it does not happen quickly. On nights and weekends especially, moderation can take 8 - 12 hours.
The easy answer would be to move to a fully verified user system. If you are not registered, you do not get to comment. That would reduce the moderation load. We would only need to remove comments that were offensive, not moderate the vast majority that are perfectly fine. Of course, that would also likely reduce the number of comments
So - in hope of finding a compromise we can support logistically, but that does not shut anyone out of the system - we are going to start moderating unverified comments twice daily (possibly once on weekends.) This is a change from our current practice of reviewing and approving comments as often as we can, whenever we can.
So if you are a verified user (again, just meaning you have registered with a valid email account) you will continue to be able to comment and have your post appear immediately. if you are unverified, you comment will be reviewed in the morning (8 - 9 a.m) and afternoon (4 - 5 p.m.) During those times every unverified comment will be reviewed and moderated.
The upshot is - we hope this will enourage more people to verify their accounts - but we also hope it will eliminate the frustration people feel when they post a comment and wonder why it does not appear in a timely fashion. We will post a note above the comment box in each article explaining the timing - with a link to this blog post.
Registration is quick and easy, and does NOT stop you from using a handle or screenname. We are not looking for ‘real’ names necessarily, we just want to know you are a real person, who is posting with a single account. We still have some people taking advantage of the current system by posting under multiple names, sometimes carrying on conversations with themselves.
If you have tried to register in the past and the system has not worked from you - please send a note to help@disqus.com and the team there will work to fix the problem for you.
This new approach is not perfect, but we hope it is a practical and sustainable solution. please leave a comment below with your thoughts.

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