I’ve blogged about them once before, but that was about the food. Honey Dew Donuts continues to have better coffee and better baked goods than you-know-who, but I didn’t realize their customer service was just as outstanding. I stopped at the Honey Dew off of 95N a few weeks ago to grab a coffee, and was almost disgusted at the service I received. The woman behind the counter delivered more attitude than coffee. Being the outspoken person that I am, I emailed the Honey Dew headquarters when I got home, and reported the poor service. The next day, I received a call from corporate, apologizing up and down for the bad service I received. Promising me he would provide extra training to this particular employee, he also had the manager of the Honey Dew of 95N give me a call and apologize, too. I even received a signed letter in the mail with a gift card! Due to the poor service I received at the Honey Dew off of 95, I could have sworn off Honey Dew forever, but the personal and thorough way corporate handled the minor situation assured me that some businesses still value the customer.

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