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Bad to the T-Bones

When you get the chance to go out to eat and enjoy a meal at a restaurant, you want good food and good service. Unfortunately for T-Bones in Hudson, their food is great; but their service needs a lot of work.

On a recent Thursday night, I went to T-Bones to try their sliders for an upcoming 5 & Dine article. The sliders, thankfully, were absolutely delicious. However, I had to go through 2 waitresses to get them. My first waitress took our drink order, brought us our drinks, and walked away. Never brought us free popcorn (we were sitting in the bar), nor did she come back over 20 minutes later to take our food order (mind you, it’s after 8 p.m. at night…and we are all starving). I look over to find our waitress in the booth behind us, chatting with another table. I eventually have to stand up, ask her to help us, and after she finishes her story…proceeds to come over and regretfully take our food order. After asking for a new waitress, the restaurant redeemed itself (especially after tasting the food). But let’s hope T-Bones hires a few new helpers.

This entry was posted on Wednesday, August 6th, 2008 at 9:15 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Viewing 10 Comments

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    I have to add a story of my own. I was dining, in the bar, of the T Bones in Bedford. Three other people from work met me there as well, so it was a table for four. We had good food as well but heres what happened to me: My drink of choice was a tall bud light draft and the waitress asked if me and another person wanted a refill. We said yes, but she replied by saying they need to reuse our glasses to get us our refill. I thought that was odd, but I have been going to T Bones since the very early 90's and gave them the benefit of the doubt and handed my glass over. Two minutes later we get our refills and we start drinking. AHHHH nice cold beer........THEN another waitress came over to inform us we were given the wrong classes! We just drank from someon elses USED glasses! I was absolutely mortified! I have watched, with much disappointment, the down fall of T Bones as I knew it. The menu, service and "Cheers" type feeling is history! Just when I thought I found the best kept secret in dining, someone went and screwed it up. This has been an ongoing thing with T Bones lately.

    Sadly,


    Karen

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    I went to the Hudson T-Bones twice over a few week period in June and July. The first time, I ordered a BLT Burger. It was at a busy time of day, but it took forever to place the order and too long to get it. When I got the burger, it was COLD and the bread was soaked with cool greese. I complained and got the meal for free. I went back again a couple of weeks later, on a Sunday afternoon at about 2 pm, and had a similar result, long wait, the burger wasn't as bad, but it was far from hot. I did not complain the 2nd time. I will not go back for a long time.

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    I go to T-Bones in Hudson pretty regularly (at least once a week) and I must say that, although the food I have is consistently great, the service is hit or miss. There used to be a time when the servers had all been there for years, but it seems that there has been a huge amount of turn-over as of late. The servers who have been there for a while are absolutely wonderful. Some of the new servers seem to be bothered by special requests, or seem incredibly frazzled all the time. So, great food, and hit or miss service. We've learned who to request when we go there to avoid possible issues with the service.

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    When management fires reliable, personable, fun, efficient waiters for absurd reasons it lets you know they don't care much about service or their employees lately. Then they overwork the servers they have left to the point that they're sometimes left in tears. I don't know what's happening there, but I do know it's not enjoyable anymore. Some of the nicest people work there, and I believe even the long-timers are walking on pins and needles wondering if they'll be 'next'!

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    I was in there last fiday and I have to say The bar staff there is terrible. Their service and behavior in the bar in unacceptable, They make sure their friends are taken care of and to heck with the rest of the customers.


    There are plenty of good bar tenders around I don't know how T-Bones ended up with the ones they have.

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    Hi all,


    My name is Lisa Allen, I am director of customer care out of T-BONES' home office. I am absolutely horrifed to see these comments! Please know that your ultimate satisfaction is of the utmost importance to us, apparently we have missed the mark as these comments indicate, but I assure you we will address all of these comments as needed. I hope that each of you will write to me at lisa.allen@t-bones.com or call me at 603-606-4477 so that I can hear your stories first hand allowing us to be better resolve the issues you have encountered. Thank you for your time, let us make this up to you!


    Regards, Lisa

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    Lisa,

    Just to let you know I live in Virginia. Each time I visit New Hampshire, I find T-Bones to be my favorite place to eat. My wife and I enjoy the great family atmosphere and let's not forget a good drink at the bar. We were never disappointed with T-Bones service, the friendly staff and the food being always cooked to satisfaction.

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    I dine out frequently and have noticed that service almost everywhere is not what I'm used to. I have noticed that many restaurants have recently had a high turn-over of servers. I think this is related to the economy. Folks just are not dining out as frequently today and that the good servers have moved on to other jobs, since the money is not what it was in a better economy. Just my two-cents.

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    ran into the samething at T-Bones

    in Hudson. do yourslef a favor hire some waitstaff that can be good at what they do since the food is great.


    A little kindness goes a long way and can create a better tip should you deserve one.

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    ran into the samething at T-Bones

    in Hudson. do yourslef a favor hire some waitstaff that can be good at what they do since the food is great.


    A little kindness goes a long way and can create a better tip should you deserve one.

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